Know every member. Lose none of them.
Every visit, payment, booking and note in one 360° profile — plus a freeze system that pauses billing without pausing the relationship. When life interrupts a membership, Gym Stack 360 keeps the member on your books instead of in your cancellations.
Premium plan · Downtown · Since 2023
Today · 6:42 AM · QR scanGranted
Jun 1 · Premium monthly · StripePaid
Jun 9 · Studio A · Spot 12/15Booked
Jun 10 · Travel · Resumes Jul 1Pending
A 360° profile for every member.
Stop tab-hopping between systems to answer "who is this person?". Every member's visits, payments, bookings and staff notes live in one timeline — and smart search finds anyone by name, plan, status or last visit in a keystroke.
- Full history in one view — check-ins, payment history, class bookings and notes
- Smart search & filters by plan, status, location or activity
- Staff notes so the whole team knows the context before the conversation
142 check-ins · avg 3.4 / weekConsistent
26 invoices · $1,940 lifetimeAll paid
HIIT & Spin regular · 2 no-showsBooked Thu
"Prefers email · knee rehab — flag PT"Note
Freezes that keep members instead of losing them.
Travel, injury, busy season — members who would otherwise cancel can pause instead. You set the rules: a freeze quota in days per year, an optional freeze fee, and an automatic resume date. Billing pauses itself, the door blocks check-ins, and the member keeps their app — so coming back is one tap, not a re-signup.
- Freeze quotas & fees — days per year per plan, with an optional monthly freeze fee
- Billing paused automatically and resumed on the scheduled date — no manual steps
- Blocked at the door, not in the app — frozen members keep app access, and every freeze notification (email/SMS) is sent from one place
$5/mo freeze fee · resumes Jul 1 automaticallyBilling paused
Check-in blocked · app access keptBlocked
Freeze confirmed + resume reminder · email & SMSSent
Lifecycle you can act on — before it costs you.
Every member carries a clear status — active, frozen, payment due, cancelled — enforced everywhere from the door to billing. At-risk flags surface members who've gone quiet, and bulk actions plus win-back outreach turn that list into saved revenue instead of churn you discover in a report.
- Clear statuses — active, frozen, payment due, cancelled — consistent across every module
- At-risk flags when visit patterns drop, so you reach out before the cancel
- Bulk actions & win-back — message, tag or re-offer a whole segment at once
Premium · last visit todayActive
Standard · resumes Jul 1Frozen
Off-peak · invoice 6 days overduePayment due
Standard · no visit in 24 daysAt risk
Members & Freeze capabilities, in full.
Member directory & smart search
Find anyone in a keystroke — search and filter by name, plan, status, location or last visit.
360° profile timeline
Visits, payments, bookings and notes in one chronological view — the whole relationship at a glance.
Freeze quotas & fees
Set days-per-year quotas and optional freeze fees per plan — generosity with guardrails.
Auto-resume & notifications
Freezes end themselves on the scheduled date, with email and SMS confirmations sent automatically.
Status enforcement at the door
Frozen and payment-due statuses are enforced at check-in automatically — staff never play bouncer.
Full payment history
Every invoice, receipt and refund on the member's profile — no digging through Stripe to answer a question.
Keep the members you already won.
Import your member list and set your freeze rules in an afternoon — free for 14 days.